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These business conditions apply to purchases in the online store www.ohnostrojenamiru.cz.
The conditions specify the rights and obligations of the seller and the buyer.
Custom fireworks v.o.s.
Dvořákova 1324/21
40502, Děčín II (registered office, not shop)
Company ID: 28729820
Steuernummer: CZ28729820
CZK account:
ČSOB, account no .: 0285638445/0300
IBAN: CZ09 0300 0000 0002 8563 8445
BIC: CEKOCZPP
Euro account:
ČSOB
IBAN: CZ59 0300 0000 0002 8578 9059
BIC: CEKOCZPP
The company is registered in the Commercial Register kept by the Regional Court in Ústí nad Labem in section A, file number 26347.
In accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., The Civil Code, the Terms and Conditions regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer
Laws and regulations:
disciple. No. 455/1991 Coll., on trade business
disciple. No. 101/2000 Coll. on the protection of personal data
Disciple. No. Act No. 206/2015 Coll. on pyrotechnic articles and their handling and on the amendment of certain acts (the Pyrotechnics Act).
Disciple. No. 112/2016 Coll. on sales records
1. General provisions
By placing a binding order, the Buyer confirms that he accepts the Business Conditions for the delivery of goods announced by the Seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are also binding on both parties.
The purchase contract is considered concluded by sending a binding order. As a confirmation, the customer will receive an electronic confirmation of his binding purchase from the seller.
The seller undertakes to respond to written or electronic correspondence from the buyer immediately, no later than within two working days.
2. Eligibility for purchase
Due to the nature of the goods sold, only a person over 15 years of age may be buying pyrotechnic articles of category 1, over 18 years of age pyrotechnic articles of category 2, and over 21 years of age pyrotechnic articles of category 3.
The customer acknowledges that by providing incorrect information required for ordering goods or distorting them, he exposes the possibility of damage to the seller's reputation, misleading him, exposes himself to possible criminal prosecution and bears all responsibility for the consequences himself.
WARNING: Pyrotechnics Category F4, T2. is intended ONLY for holders of the Fireworks Launcher and professionally qualified persons.
When ordering pyrotechnics of categories F4 and T2, the buyer confirms that he has the right to purchase and handle this pyrotechnics. If the seller is misled, the buyer bears the consequences of his behavior.
By agreeing to the stated business conditions and subsequent purchase in the online store www.ohnostrojenamiru.cz, the customer confirms that he has reached the age prescribed for purchase by category.
Due to the nature of the goods sold, he can only buy in the store:
Category F1 has been on sale since the age of 15
Category F2 has been on sale since the age of 18
Category F3 has been on sale since the age of 21
Category F4 is for sale only upon presentation of a valid ID card, professionally qualified persons
Category P1 has been for sale since the age of 18
Category T1 has been on sale since the age of 18
Category T2 is for sale only upon presentation of a valid card, professionally qualified persons
3. Orders
We offer you the opportunity to buy directly from your home, where you can shop around the clock. You can order easily and conveniently using the shopping cart, telephone, e-mail, or in writing.
4. Sending the order
You will also be notified electronically of the shipment. For some orders (larger quantities, verification of eligibility to purchase, etc.), we reserve the right to contact you by phone to verify the order.
We ship goods throughout the Czech Republic and to selected EU countries.
5. Order cancellation
You can cancel each order within 24 hours by phone or e-mail. Just enter the name, e-mail, order number or description of the ordered goods.
6. Postage
The price of postage depends on the weight of the shipment and on the selected subject for delivery. The goods are sent to DPD, Česká pošta or our own transport service. It is possible to choose another method of transport according to the specifications of the individual order.
7. Information
The information about the goods and price provided by the seller is binding, except for obvious error. Prices are presented including all taxes (eg VAT) and fees, except for the cost of delivery of goods.
The seller does not charge any fees depending on the method of payment, except cash on delivery.
Acceptance of an offer with a supplement or deviation is not acceptance of the offer.
Confirmation of the content of the contract concluded in a form other than written, which shows deviations from the actually agreed content of the contract, has no legal effect. Acceptance of unsolicited performance by the buyer does not mean acceptance of the offer.
The photos listed on the store's website correspond to the goods sold.
The seller makes available in electronic form information about the offered goods, product descriptions or package leaflets provided by the manufacturer or importer.
8. Payment
Cash on delivery - you pay the purchase price upon receipt of the goods.
Payment in cash - you will pay the purchase price in your chosen stone shop.
GoPay or PayPal payment gateway.
By bank transfer - you can transfer the amount for the goods to our accounts in CZK or EUR before dispatch.
The seller sends the goods documents to the buyer electronically and at the same time in writing together with the delivery of the goods.
If the buyer so requests, the seller will confirm to him in writing the extent and duration of his obligations arising from defective performance and how the buyer can exercise the rights from them.
Payment abroad is only possible by bank transfer in advance or by PayPal. The invoice will be sent to the specified email. After crediting the invoiced amount to the account, the package will be shipped.
The price of postage depends on the weight of the shipment and on the selected subject for delivery. The goods are sent to DPD, Česká pošta or our own transport service. It is possible to choose another method of transport according to the specifications of the individual order.
The fee for the delivery of a cash on delivery package in the Czech Republic is from CZK 130, depending on the weight of the package, each additional package CZK 100.
For Slovakia 150 - 300 CZK depending on the weight of the package.
For CZK payments:
ČSOB
CZK: 0285638445/0300
IBAN: CZ09 0300 0000 0002 8563 8445
BIC: CEKOCZPP
For EUR payments:
ČSOB
IBAN: CZ59 0300 0000 0002 8578 9059
BIC: CEKOCZPP
9. Delivery time
The delivery time is usually 48 hours for the territory of the Czech Republic by DPD and 1 - 2 days for Česká pošta, a.s. Transport may be delayed (holidays and especially before Christmas and New Year's Eve). The solution is a timely order and the choice of a carrier that guarantees us the shortest possible delivery.
Slovak Republic - Bratislava and surroundings usually until the next day depending on the carrier, 48 hours outside Bratislava.
Other EU countries according to the possibility of the carrier in the range of 2 - 8 days.
In the event that some goods are not in stock, we will contact you immediately to your email or telephone.
10. Exchange of goods
If necessary (eg error in the order, ...), we will exchange unused and undamaged goods with the original label for another type. Just send the goods by registered package (not cash on delivery) to our address. The costs associated with the exchange are borne in full by the buyer.
11. Return of goods
You can return all goods within 14 days of receiving the shipment.
a) Please inform us in advance by phone or e-mail
b) send the goods as a registered package (not cash on delivery) to our address
c) the goods must not show signs of any wear and must be returned in the original packaging with all labels from the manufacturer
along with a copy of the purchase of goods in our store
d) if the goods are in order, we will immediately refund the money to you by money order or bank transfer
12. Complaints, warranty
We will settle any complaints to your satisfaction by individual agreement and in accordance with the applicable law, ie within 30 days. The buyer is obliged to inspect the goods after receipt in order to find out if defects. The buyer is obliged to immediately report any defects to the seller. We are not liable for defects caused by the carrier.
All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty only covers manufacturing defects.
If the received goods have deficiencies (eg do not have agreed or legitimately expected properties, do not fit for the usual or agreed purpose, are not complete, do not correspond to its quantity, measure, weight, or quality does not correspond to other legal, contractual or pre-contractual parameters), defects of goods for which the seller is responsible.
The buyer may claim from the seller, no later than two years from the receipt of the goods at his request, the right to free removal of the defect or a reasonable discount on the price; if this is not disproportionate to the nature of the defect (especially if the defect cannot be remedied without undue delay), the requirement to deliver a new item without defects or a new part without defects may be applied if the defect concerns only this part.
If repair or exchange of goods is not possible, upon withdrawal from the contract, the buyer may demand a refund of the purchase price in full.
Within six months of receipt of the goods, it is presumed that the defect in the goods already existed upon receipt of the goods.
The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect of the goods before taking over or caused it himself.
Legal rights from defects
The seller is responsible for defects arising after receipt of the goods during the 24-month warranty period or during the shelf life stated in the advertisement, on the packaging of the goods or in the attached instructions.
Within this period, the buyer can file a complaint and, at his option, claim a defect that constitutes a material breach of contract (regardless of whether the defect is remediable or irremediable):
elimination of the defect by delivery of a new item without a defect or by delivery of a missing item;
free removal of the defect by repair;
a reasonable discount from the purchase price; or
refund of the purchase price on the basis of withdrawal from the contract.
Substantial is a breach of contract which the breached party already knew or should have known at the time the contract was concluded that the other party would not have entered into the contract if it had foreseen the breach.
In the case of a defect that means a minor breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to eliminate the defect or a reasonable discount on the purchase price.
If a remediable defect has occurred repeatedly after repair (third claim for the same defect or fourth for different defects) or the goods have a large number of defects (at least three defects at the same time), the buyer can claim a discount on the purchase price, exchange goods or withdraw from the contract .
The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use.
13. Complaint handling
The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay from the discovery of the defect.
We will settle any complaints to your satisfaction by individual agreement and in accordance with the applicable law, ie within 30 days. The buyer is obliged to inspect the goods after receipt in order to find out if defects. The buyer is obliged to immediately report any defects to the seller. We are not liable for defects caused by the carrier.
All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty only covers manufacturing defects.
The warranty does not apply to:
(a) defects caused by normal use
b) incorrect use of the product
c) improper storage
Complaint procedure:
a) inform us about the complaint by phone, e-mail or in writing
b) in case of failure of the goods, create photo documentation and dispose of the goods according to the instructions.
c) send the goods as a registered package and only by prior agreement (not cash on delivery) to our address
d) state the reason for the complaint in the shipment, your address
e) send proof of purchase of the claimed goods in our store.
More details here: https://ohnostrojenamiru.cz/cs/content/1-platba-a-reklamace
The buyer is obliged to inform the seller which right he has chosen when notifying the defect, or without undue delay after notifying the defect. A change of choice without the consent of the seller is possible only if the buyer has requested the correction of a defect that proves to be irreparable.
If the buyer does not choose his right from a material breach of contract in time, he has the rights as in the case of a minor breach of contract.
The buyer is obliged to prove the purchase of goods (preferably by proof of purchase). The deadline for settling the complaint runs from the handover / delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, they should be clean and complete. The seller is obliged to immediately, no later than within three working days, decide on the complaint, or that a professional assessment is required for the decision. They shall provide the buyer with information on the need for an expert assessment within this period. Complaints, including the elimination of defects, the seller will handle without undue delay, no later than 14 days from its application, unless they agree in writing with the buyer on a longer period. After this period, the buyer has the same rights as if it were a material breach of contract.
If the seller refuses to eliminate the defect, the buyer may request a reasonable discount on the price or withdraw from the contract.
The warranty period is extended by the time from the claim to its settlement or until the time when the buyer was obliged to pick up the item. If the goods or part of them are exchanged, the seller's liability shall apply as if it were a purchase of new goods or part thereof.
If it is not possible to monitor the status of the complaint online, the seller undertakes to inform the buyer of the complaint according to his request by e-mail or SMS.
In the case of a justified complaint, the buyer is entitled to compensation for the costs expediently incurred.
14. Orders from abroad
If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or business conditions require a written form.
15. Protection of personal data
The Buyer agrees that the personal data provided by the Seller shall be processed and stored in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) For the purpose of fulfilling the subject of the contract. The buyer has the right to be informed what data the seller records about him, and he is entitled to change this data, or to express his disagreement with their processing in writing. Supervision over the protection of personal data is performed by the Office for Personal Data Protection.
The seller will allow the purchase without registration, while using the data of unregistered buyers exclusively for the performance of the subject of the contract, not for marketing or business purposes.
However, the buyer can use the registration in the seller's online store, which means for the buyer, above all, the simplification of current and future purchases, simplification of the use of other sections of the website and can bring the buyer other benefits. After logging in, the buyer has the opportunity to monitor the status and history of their orders. For further purchases, the buyer does not have to fill in his contact details again, just log in.
By registering in the online store, the buyer communicates his personal data to the seller, namely name and surname, e-mail, address, telephone number and date of birth.
Purpose of processing the buyer's personal data:
1. For all communication with the buyer regarding the complete execution of the order and ensuring the delivery of goods, including later communication.
2. For the purpose of issuing the corresponding tax documents. 0
3. For the purpose of proper and safe payment of the price for the goods and its acceptance by the seller.
4. To settle any claim for goods.
5. In order to obtain the basis for securing possible discounts, loyalty programs, etc. At the same time, these data serve to create an idea of the seller about the needs of buyers and thus to ensure appropriate adjustments to the range and improvement of services.
6. For the purpose of sending information by e-mail about news, e-shop events to the buyer (based on his consent).
7. In order to verify the age limit required by law for the purchase of pyrotechnics by category
The seller undertakes not to provide the buyer's personal data to third parties other than the contractual carrier for the purpose of delivery of goods.
The seller uses codes from Google and Seznam.cz, which help him analyze what information visitors search on the site and how they behave on this site. Google and Seznam.cz may use anonymous information about the visits of persons to this and other websites in order to improve their products and services and to provide advertisements for products and services that may be of interest to visitors.
The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.
The seller is entitled to send the buyer his own commercial message only if the buyer actively requests it, and only until the buyer informs the seller that he wants to stop sending. The buyer can make this communication to the electronic address obtained in connection with the performance of the contract without incurring any costs.
16. Dispute Resolution
Mutual disputes between the seller and the buyer are resolved by ordinary courts.
Pursuant to Act No. 634/1992 Coll., On Consumer Protection, as amended, a buyer who is a consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity that is authorized to resolve the dispute out of court. More information is available on the website www.coi.cz.
Out-of-court settlement of a consumer dispute is initiated exclusively at the request of the consumer, and only if the dispute has not been resolved directly with the seller. The application may be filed no later than 1 year from the date on which the consumer exercised his right, which is the subject of the dispute, with the seller for the first time.
17. Others
For the purposes of these terms and conditions, the buyer means a consumer who is a person who, unlike the seller, does not act within the scope of his business activities or the independent performance of his profession when concluding and fulfilling the contract.
For the purposes of these terms and conditions, the seller means an entrepreneur who, unlike the buyer, acts within the scope of his business activities or the independent performance of his profession when concluding and fulfilling the contract.
18. Records of sales - information obligation
According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
Year-round sales:
Česká Kamenice - chateau complex
Lipová 603
407 21, Ceska Kamenice
Mon - Fri from 9:00 - 17:00
Sat - Sun closed
Headquarters:
Dvořákova 1324/21
405 02, Decin
Statutory authority:
CEO and owner: Jan Šulc
tel: 774 724 729
owner, pyrotechnician and expert advisor: Michal Prokisch
tel: 774 586 977