1) ORDERING

We offer you the opportunity to buy directly from your home, where you can shop around the clock. You can order easily and conveniently using the shopping cart, telephone, e-mail, or in writing at our address.


2) ORDER CONFIRMATION

The order is accepted within 24 hours, we will send you an order confirmation by e-mail, you will also be informed about the shipment by e-mail. For some orders (larger quantities, etc.), we will contact you, to confirm the order, by phone.

3) ORDER CANCELLATION

You can cancel each order within 24 hours by e-mail or telephone. Just provide the name, e-mail and description of the ordered goods.

4) DELIVERY TIME

Delivery time is from 3-7 working days, unless otherwise stated. In the event that some goods are not in stock, we will contact you immediately.

5) EXCHANGE OF GOODS

If necessary (eg inappropriate size, color ...) we will exchange unused and undamaged goods with the original label for another type. Just send the goods by registered package (not cash on delivery) to our address. The costs associated with the exchange are borne in full by the buyer.

6) RETURNED GOODS

You can return all goods within 14 days of receiving the shipment.

METHOD:

1) inform us in advance by phone or e-mail

2) send the goods as a registered package (not cash on delivery) to our address

3) the goods must not show signs of any wear and must be sent back in the original packaging with all labels from the manufacturer together with a copy of the purchase of goods in our store

4) if the goods are in order, we will immediately refund your money in the agreed manner

7) COMPLAINTS AND WARRANTY

We will handle any complaints to your satisfaction by an individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after receipt in order to find out if defects. The buyer is obliged to immediately report any defects to our company. We are not liable for defects caused by the carrier.

All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty only covers manufacturing defects.

The warranty does not apply to:

(a) defects caused by normal use

b) incorrect use of the product

c) improper storage

Complaint procedure:

1) inform us about the complaint by phone, e-mail or in writing

2) send the goods as a registered package (not cash on delivery) to our address

3) state the reason for the complaint in the shipment, your address

4) proof of acquisition of the claimed goods in our store

 

Registered office: Dvořákova 1324/21, Děčín 2, postal code 405 02

IČO: 28729820

Steuernummer: CZ28729820

Laws and regulations:

disciple. No. 455/1991 Coll., on trade business

disciple. No. 101/2000 Coll. on the protection of personal data

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